🛒Orders

The Orders page helps you manage and track all orders across your crowdfunding campaigns. Here's how to understand and use this essential feature.

Understanding Order Statuses

Orders can have the following statuses:

• Pending: Orders awaiting processing or payment

• Paid: Successfully completed orders

• Authorized: Pre-orders with authorized payment

• Partially paid: Pre-orders awaiting final payment

• Cancelled: Orders that have been cancelled

• Closed: Completed and archived orders

Order List Overview

The order list displays key information for each transaction:

Essential Information

• Campaign name and product image

• Backer ID

• Order ID (e.g., #1605)

• Contribution amount

• Milestone rewards

• Status

• Date and time of order

Orders page showing a list of orders with various statuses. The list displays comprehensive order information including campaign details, order contribution, and milestone rewards.

Order Management Features

Filtering Orders

Use the status tabs at the top to filter orders:

• View all orders using the "All" tab

• Filter by specific status (Pending, Paid, etc.)

• Search for a specific campaign name using the search function

• Sort by campaignn name, contribution or order date using the sort function

Order Details

Access detailed order information:

• Click on the Order ID to view complete order details

• Review backer information

• Check contribution amounts

• Verify milestone rewards

Milestone Rewards

• View rewards earned by backers

• Track reward fulfillment

• See detailed reward information by clicking the dropdown

Best Practices

Planning Campaign Timelines

• Stagger campaign end dates: Consider the implications of multiple campaigns ending simultaneously or close together

• Coordinate shipping timelines: Align campaign durations with your production and fulfillment schedules

• Consider customer experience: Plan campaigns to minimize potential partial refunds or split fulfillment

Managing Multiple Concurrent Campaigns

• Monitor campaign performance: Regularly check all active campaigns to identify any that might not reach their goals

• Consider impact on mixed orders: Be aware that customers may order products from multiple campaigns in a single transaction

• Communicate clearly: Ensure customers understand how mixed campaign orders work, especially regarding payment processing and potential refunds

Post-Campaign Actions

• Review order statuses: After campaigns end, check for any orders with status changes due to automatic payment processing

• Monitor refunds: For failed all-or-nothing campaigns, verify that appropriate refunds have been processed

• Follow up with customers: Send updates to customers who placed mixed orders, especially if some items were refunded due to failed campaigns

Payment Processing

• Automatic captures: Understand that Fundpop now automatically captures payments based on campaign type and success:

  • All-or-nothing: Automatic capture only if successful

  • Flexible: Automatic capture regardless of success

• Mixed order handling: Be aware that when one pre-order product in an order is due for payment, all pre-order products in that order will be charged together

Pro tip: Use the order status filters to focus on orders that need immediate attention, such as processing pending payments or handling partially paid orders.