📦Orders and Statuses

Common questions about order and statuses when using Fundpop for your crowdfunding campaigns

How do order statuses change for mixed pre-order campaigns?

When an order contains multiple pre-order products from different campaigns, the order status will change throughout the lifecycle of the campaigns. Here's how it works:

Initial Status After Checkout

• If the order only contains pre-order items, the status will be Pending

• If the order includes a pledge fee or regular (non-pre-order) products, the status will be Partially Paid

When First Campaign Ends

• When the first campaign reaches its end date, the status changes to Paid

• At this point, ALL pre-order items in the order are charged (not just items from the first campaign)

• This happens because Shopify processes all deferred payments in an order based on the earliest due date

If Later Campaigns Fail

• If a later (All-or-nothing) campaign fails, we automatically initiate a refund for items from that campaign only

• The order status changes to Partially Refunded

• Items from successful campaigns remain paid and are not affected

For example: An order contains pre-order Product A (Campaign 1) and pre-order Product B (Campaign 2):

1. Initial status: Pending

2. Campaign 1 succeeds and reaches end date: Status becomes Paid (both A and B are charged)

3. Campaign 2 fails: Status becomes Partially Refunded (refund issued for Product B only)