📦Orders and Statuses
Common questions about order and statuses when using Fundpop for your crowdfunding campaigns
How do order statuses change for mixed pre-order campaigns?
When an order contains multiple pre-order products from different campaigns, the order status will change throughout the lifecycle of the campaigns. Here's how it works:
Initial Status After Checkout
If the order only contains pre-order items, the status will be Pending
If the order includes a pledge fee or regular (non-pre-order) products, the status will be Partially Paid
When First Campaign Ends
When the first campaign reaches its end date, the status changes to Paid
At this point, ALL pre-order items in the order are charged (not just items from the first campaign)
This happens because Shopify processes all deferred payments in an order based on the earliest due date
If Later Campaigns Fail
If a later (All-or-nothing) campaign fails, we automatically initiate a refund for items from that campaign only
The order status changes to Partially Refunded
Items from successful campaigns remain paid and are not affected
For example: An order contains pre-order Product A (Campaign 1) and pre-order Product B (Campaign 2):
Initial status: Pending
Campaign 1 succeeds and reaches end date: Status becomes Paid (both A and B are charged)
Campaign 2 fails: Status becomes Partially Refunded (refund issued for Product B only)
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