π΅Payments and Fees
Common questions about payments and fees when using Fundpop for your crowdfunding campaigns
How are payments handled for items from different pre-order campaigns in the same order?
Due to Shopify's single payment capture date limitation, when a customer orders pre-order items from multiple campaigns in the same order, all items will be charged when the earliest campaign ends. Here's how different campaign combinations are handled:
Multiple All-or-nothing Campaigns:
All items are charged when the earliest campaign ends
Each campaign's success/failure is handled independently:
If a campaign fails: Refund only items from that campaign
Success/failure of one campaign doesn't affect items from other campaigns
Mix of All-or-nothing and Flexible Campaigns:
All items are charged when the earliest campaign ends
For All-or-nothing campaigns: Refund items only from campaigns that fail
For Flexible campaigns: Items keep payment regardless of goals
Multiple Flexible Campaigns:
All items are charged when the earliest campaign ends
All items keep payments regardless of goals
No refunds needed
Example: A customer orders items from three campaigns in the same order:
Item A from Campaign 1 (All-or-nothing, ending March 1)
Item B from Campaign 2 (All-or-nothing, ending March 1)
Item C from Campaign 3 (Flexible, ending March 15)
All items will be charged on March 1. Even though Campaign 1 and 2 end on the same date, their success/failure is evaluated independently. If Campaign 1 fails but Campaign 2 succeeds, only Item A needs to be cancelled. If both Campaign 1 and 2 fail, both Item A and B would need to be cancelled. Item C keeps its payment regardless of Campaign 3's outcome since it's a flexible campaign.
Pro tip: Use the order status filters to focus on orders that need immediate attention, such as processing pending payments or handling partially paid orders.
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