Orders
The Orders page helps you manage and track all orders across your crowdfunding campaigns. Here's how to understand and use this essential feature.
Understanding Order Statuses
Orders can have the following statuses:
Pending: Orders awaiting processing or payment
Paid: Successfully completed orders
Authorized: Pre-orders with authorized payment
Partially paid: Pre-orders awaiting final payment
Cancelled: Orders that have been cancelled
Closed: Completed and archived orders
Order List Overview
The order list displays key information for each transaction:
Essential Information
Campaign name and product image
Backer ID
Order ID (e.g., #1605)
Contribution amount
Milestone rewards
Status
Date and time of order
Order Management Features
Filtering Orders
Use the status tabs at the top to filter orders:
View all orders using the "All" tab
Filter by specific status (Pending, Paid, etc.)
Search for a specific campaign name using the search function
Sort by campaignn name, contribution or order date using the sort function
Order Details
Access detailed order information:
Click on the Order ID to view complete order details
Review backer information
Check contribution amounts
Verify milestone rewards
Milestone Rewards
View rewards earned by backers
Track reward fulfillment
See detailed reward information by clicking the dropdown
Best Practices
Planning Campaign Timelines
Stagger campaign end dates: Consider the implications of multiple campaigns ending simultaneously or close together
Coordinate shipping timelines: Align campaign durations with your production and fulfillment schedules
Consider customer experience: Plan campaigns to minimize potential partial refunds or split fulfillment
Managing Multiple Concurrent Campaigns
Monitor campaign performance: Regularly check all active campaigns to identify any that might not reach their goals
Consider impact on mixed orders: Be aware that customers may order products from multiple campaigns in a single transaction
Communicate clearly: Ensure customers understand how mixed campaign orders work, especially regarding payment processing and potential refunds
Post-Campaign Actions
Review order statuses: After campaigns end, check for any orders with status changes due to automatic payment processing
Monitor refunds: For failed all-or-nothing campaigns, verify that appropriate refunds have been processed
Follow up with customers: Send updates to customers who placed mixed orders, especially if some items were refunded due to failed campaigns
Payment Processing
Automatic captures: Understand that Fundpop now automatically captures payments based on campaign type and success:
All-or-nothing: Automatic capture only if successful
Flexible: Automatic capture regardless of success
Mixed order handling: Be aware that when one pre-order product in an order is due for payment, all pre-order products in that order will be charged together
Pro tip: Use the order status filters to focus on orders that need immediate attention, such as processing pending payments or handling partially paid orders.
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