# Orders ### Understanding Order Statuses Orders can have the following statuses: * **Pending**: Orders awaiting processing or payment * **Paid**: Successfully completed orders * **Authorized**: Pre-orders with authorized payment * **Partially paid**: Pre-orders awaiting final payment * **Cancelled**: Orders that have been cancelled * **Closed**: Completed and archived orders ### Order List Overview The order list displays key information for each transaction: #### Essential Information * Campaign name and product image * Backer ID * Order ID (e.g., #1605) * Contribution amount * Milestone rewards * Status * Date and time of order

Orders page showing a list of orders with various statuses. The list displays comprehensive order information including campaign details, order contribution, and milestone rewards.

### Order Management Features #### Filtering Orders Use the status tabs at the top to filter orders: * View all orders using the "All" tab * Filter by specific status (Pending, Paid, etc.) * Search for a specific campaign name using the search function * Sort by campaignn name, contribution or order date using the sort function #### Order Details Access detailed order information: * Click on the Order ID to view complete order details * Review backer information * Check contribution amounts * Verify milestone rewards #### Milestone Rewards * View rewards earned by backers * Track reward fulfillment * See detailed reward information by clicking the dropdown ### Best Practices #### Planning Campaign Timelines * **Stagger campaign end dates**: Consider the implications of multiple campaigns ending simultaneously or close together * **Coordinate shipping timelines**: Align campaign durations with your production and fulfillment schedules * **Consider customer experience**: Plan campaigns to minimize potential partial refunds or split fulfillment #### Managing Multiple Concurrent Campaigns * **Monitor campaign performance**: Regularly check all active campaigns to identify any that might not reach their goals * **Consider impact on mixed orders**: Be aware that customers may order products from multiple campaigns in a single transaction * **Communicate clearly**: Ensure customers understand how mixed campaign orders work, especially regarding payment processing and potential refunds #### Post-Campaign Actions * **Review order statuses**: After campaigns end, check for any orders with status changes due to automatic payment processing * **Monitor refunds**: For failed all-or-nothing campaigns, verify that appropriate refunds have been processed * **Follow up with customers**: Send updates to customers who placed mixed orders, especially if some items were refunded due to failed campaigns #### Payment Processing * **Automatic captures**: Understand that Fundpop now automatically captures payments based on campaign type and success: * All-or-nothing: Automatic capture only if successful * Flexible: Automatic capture regardless of success * **Mixed order handling**: Be aware that when one pre-order product in an order is due for payment, all pre-order products in that order will be charged together {% hint style="success" %} Pro tip: Use the order status filters to focus on orders that need immediate attention, such as processing pending payments or handling partially paid orders. {% endhint %}